{"id":6519,"date":"2026-07-17T15:58:23","date_gmt":"2026-07-17T13:58:23","guid":{"rendered":"https:\/\/respectforheritage.com\/return-policy\/"},"modified":"2026-07-17T15:58:52","modified_gmt":"2026-07-17T13:58:52","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/respectforheritage.com\/hr\/return-policy\/","title":{"rendered":"Politika povrata"},"content":{"rendered":"<h1>Politika povrata<\/h1>\n<p>Nakon dostave kupljeni proizvodi se u pravilu ne mogu otkazati niti se za njih mo\u017ee zatra\u017eiti povrat sredstava, osim u slu\u010dajevima kada kupac ima pravo odustati od kupnje na temelju obveznih odredbi primjenjivog zakonodavstva o za\u0161titi potro\u0161a\u010da.<\/p>\n<p>U takvim slu\u010dajevima zahtjev za povrat proizvoda mo\u017eete podnijeti u roku od 15 dana slanjem e-maila na:<\/p>\n<p><a href=\"mailto:respectforheritage@gmail.com\">respectforheritage@gmail.com<\/a><\/p>\n<p>Pregledat \u0107emo va\u0161 zahtjev i odgovoriti vam u skladu s okolnostima.<\/p>\n<h2>Podaci potrebni za zahtjev za povrat<\/h2>\n<p>Va\u0161 zahtjev za povrat trebao bi sadr\u017eavati sljede\u0107e podatke:<\/p>\n<ul>\n<li>Ime<\/li>\n<li>Prezime<\/li>\n<li>E-mail adresu<\/li>\n<li>Broj telefona<\/li>\n<li>Korisni\u010dko ime, ako je primjenjivo<\/li>\n<li>Naziv proizvoda<\/li>\n<li>\u0160ifru proizvoda<\/li>\n<li>Koli\u010dinu proizvoda<\/li>\n<li>Dokaz o pla\u0107anju<\/li>\n<li>Razlog zbog kojeg tra\u017eite povrat ili odustajete od kupnje<\/li>\n<\/ul>\n<p>U na\u0161em odgovoru dostavit \u0107emo vam potrebne informacije vezane uz va\u0161 zahtjev, uklju\u010duju\u0107i informaciju je li zahtjev za povrat prihva\u0107en te, ako je primjenjivo, adresu na koju proizvod treba poslati.<\/p>\n<p>Nakon \u0161to zaprimimo i pregledamo vra\u0107eni proizvod, obavijestit \u0107emo vas e-mailom da smo zaprimili vra\u0107eni artikl.<\/p>\n<p>Tako\u0111er \u0107emo vas obavijestiti je li va\u0161 zahtjev za povrat sredstava odobren ili odbijen.<\/p>\n<h2>Uvjeti za povrat proizvoda<\/h2>\n<p>Prije podno\u0161enja zahtjeva za povrat provjerite sljede\u0107e:<\/p>\n<ul>\n<li>Proizvod nije kori\u0161ten;<\/li>\n<li>Proizvod nije o\u0161te\u0107en;<\/li>\n<li>Proizvod je u istom stanju u kojem ste ga primili;<\/li>\n<li>Proizvod se vra\u0107a u originalnom pakiranju.<\/li>\n<\/ul>\n<p>Kako bi proizvod bio prihvatljiv za povrat, mora ispunjavati sve primjenjive uvjete povrata.<\/p>\n<p>Ako podnosite zahtjev za povrat proizvoda koji vam je ve\u0107 dostavljen, odgovorni ste za tro\u0161kove slanja proizvoda na adresu koju odredi Respect for Heritage, osim ako primjenjivi zakon ne propisuje druga\u010dije.<\/p>\n<p>Povrat sredstava za vra\u0107ene proizvode obra\u0111uje se tek nakon \u0161to vra\u0107eni proizvod bude zaprimljen i pregledan na odre\u0111enom mjestu za povrat.<\/p>\n<h2>Povrat sredstava<\/h2>\n<p>Ako je va\u0161 zahtjev za povrat sredstava odobren, povrat \u0107e se u pravilu izvr\u0161iti putem istog na\u010dina pla\u0107anja koji je kori\u0161ten prilikom kupnje, osim ako je druga\u010dije dogovoreno ili propisano zakonom.<\/p>\n<p>Nakon \u0161to vam e-mailom potvrdimo povrat, sredstva bi u pravilu trebala biti dostupna u roku od 3 do 7 radnih dana, ovisno o va\u0161oj banci ili pru\u017eatelju platnih usluga.<\/p>\n<p>Napominjemo da stvarno vrijeme obrade mo\u017ee varirati ovisno o financijskoj instituciji ili kori\u0161tenoj platnoj usluzi.<\/p>\n<h2>Reklamacije zbog o\u0161te\u0107enja tijekom transporta<\/h2>\n<p>Na\u0161i proizvodi pa\u017eljivo su i sigurno zapakirani kako bi se smanjio rizik od o\u0161te\u0107enja tijekom transporta.<\/p>\n<p>Prilikom dostave molimo vas da pa\u017eljivo pregledate paket i proizvode kako biste provjerili jesu li o\u0161te\u0107eni tijekom prijevoza.<\/p>\n<p>Svako o\u0161te\u0107enje nastalo tijekom transporta potrebno je prijaviti u roku od 24 sata od dostave.<\/p>\n<p>Ako primijetite bilo kakvo o\u0161te\u0107enje, uklju\u010duju\u0107i proizvode koji su stigli razbijeni, ogrebani ili na drugi na\u010din o\u0161te\u0107eni, kontaktirajte nas na:<\/p>\n<p><a href=\"mailto:respectforheritage@gmail.com\">respectforheritage@gmail.com<\/a><\/p>\n<p>Molimo da prilo\u017eite:<\/p>\n<ul>\n<li>Fotografije pakiranja;<\/li>\n<li>Fotografije na kojima je jasno vidljivo o\u0161te\u0107enje proizvoda;<\/li>\n<li>Datum i vrijeme dostave;<\/li>\n<li>Broj va\u0161e narud\u017ebe ili broj maloprodajnog ra\u010duna;<\/li>\n<li>Kratak opis o\u0161te\u0107enja.<\/li>\n<\/ul>\n<p>Nakon \u0161to zaprimimo potrebne informacije, pregledat \u0107emo va\u0161 zahtjev i, gdje je to primjenjivo, koordinirati s dostavnom slu\u017ebom radi dokumentiranja i utvr\u0111ivanja nastalog o\u0161te\u0107enja.<\/p>\n<p>Nakon \u0161to reklamacija bude pravilno dokumentirana, obradit \u0107emo je u najkra\u0107em razumnom roku i obavijestiti vas o daljnjim koracima.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politika povrata Nakon dostave kupljeni proizvodi se u pravilu ne mogu otkazati niti se za njih mo\u017ee zatra\u017eiti povrat sredstava,<\/p>\n","protected":false},"author":35,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6519","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politika povrata - Respect For Heritage<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/respectforheritage.com\/hr\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politika povrata - Respect For Heritage\" \/>\n<meta property=\"og:description\" content=\"Politika povrata Nakon dostave 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